Over the 3 years at Wipro I have lead and managed Experience Design workflows at several complex digital transformation for global leaders with insurance, Telco, energy sectors and Employee Experience sectors. 

I have developed a unique methodologies combining Design Thinking, Service Design, Scaled Agiled and ITIL processes to achieve best efficiency across resource, effort and time, which allows to achieve best results in record timings with well balanced work day hours. 

I have applied Scaled Agile and Service Design methodologies to highlight holistic Enterprice activities, Business Operations, aligning customer lifecycle journey with the focus on data consistency across all channels and platforms. This layed solid foundations for the companies to be ready for the next chapter with AI transformation, ensuring that existing automation supports the growing demand. 

Following up on a very positive feedback from the audience in World Economic Forum, Halixia Limited was created to build an actual app. Core tasks were focused on GDS, inclusivity and compliance with highly regulated financial sector, as well as compatibility with public sector requirements. Branding and visual style guide creation (base), UI redesign, gamification, UI library elements, iconography UX standards, journey flow and E2E service map (Service Design blueprint). 

Links:

Halixia service and product  overview video

Halixia website

Marketing ‘taster’ prototype

Halixia branding and UX/UI style guide foundations 

Download the app

Those who are born today are likely to live to 100 years, this will affect world's economy and dramatically change our life. The goal of this project is to enable everyone to live a long life well.

 This project is a great example how design thinking and service design methodologies are applied working with stakeholders using onine collaboration platform, card sorting exercise, scoping, roadmap planning, decision making, research and story board creation to bring ideas into visual expression of digital product concept. 

Halixia service and product  overview video

Card sorting exercise: identifying important components for the project collaboration with HSBC, Mercer and World Economic Forum stakeholders. Design, planning and facilitation 

 Story board and concept, often used to align and kick start the vision of the future product. This example includes some conceptual product features.

Global environmental disaster and Covid-19 has shaken the world in unimaginable ways. We need to change, be more cautious and take responsibility how our actions affect the environment. This platform provides easy ways to start the sustainable business, gives guidance, help and creates opportunity to collaborate not only for small to medium companies but also encourages large organisations to take a step towards brighter, environmentally friendly future. Technical solution is to re-use the existing systems and transforming where needed to create new, efficient experience.

Business development, operations and networking platform for sustainable companies. Leading Product and Experience Design, together with the team shaping a concept HSBC-Green app for small to medium sustainable businesses and start-ups reusing existing services and solutions. Design strategy and roadmap planning for MVP1, 2 and 3 releases. Our team has been selected as top 50 finalists.

Concept design and InVision prototype.

Online feedback survey to understand the reason of customer drop offs - idea initiative, relationship management, collaboration with research, optomisation and digital messaging teams. 

Service Design roadmap, planning, stakeholder mapping, holistic journey analysis and service bluprint.

Customer and staff member holistic journey analysis and design. 

Existing journey enhancements and digital transformation.

B2B service process design.

Bank account statement helping to reduce food waste

A service that analyses payment history, food product expiry date, suggests some easy and healthy recipes and reminds about something that may have been forgotten in the fridge. 

Staff tablet - future solution for branch members and relationship managers for high profile customer

Research, internal staff interviews and focus groups workshops to understand the pain points and opportunities to enhance and transform the existing ways of working and where possible to re-use existing technical solution. I was leading prioritisation workshops with stakeholders, writing as-is experience analysis, liaising with UX/UI designer for concept design, creating story board and concept design with InVision prototyping. Part of the recommendations was Procedures in branch enhancements. 

This Project is an exmaple with 2 types of end cusotmer: internal and external.

By interviewing staff members to understand their day to day activities, most important tasks and pain points, I discovered there were many opportunities to improve the workflow process, sometimes the improvement can be as simple as a paper sheet with the list of important few steps with explanation - basic instructions to the customer given in the right time of the engagement process. 

HSBC Originations - Global Mortgages

UK mortgages personals research: pen-portraits, customer journey and empathy map. 

Research idea initiative, product ownership in collaboration with Foolproof.

Global Mortgages online application journey experience re-design and prototyping, contributions to the new UI toolkit with enhanced complex elements. 

Table comparison prototype:

https://p2gmsn.axshare.com/#g=1&p=home

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